User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use Crownplay services. We take your privacy seriously and set out below the types of data we process, why we process it and how you can manage your information.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address, postal address, telephone number and identity documents if required for verification. We also record account credentials and communication preferences.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, operating system and location data derived from your IP. We also log usage data such as pages visited, session times and preferences.
Transactional data
We store transaction records including deposits, withdrawals, wagers, bonuses and payment method details. Where applicable we may retain records linked to identity verification and responsible gambling checks.
How we use your information
We use data to provide and operate our services, process payments, verify identity, prevent fraud and comply with legal obligations. Data is used to manage your account, respond to enquiries, carry out security checks, improve the service and deliver relevant communications where you have consented.
Data protection practices
We protect data through technical and organisational measures such as encryption in transit, access controls, strong authentication and regular security testing. Access to personal data is restricted to authorised staff and third-party providers who act on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, measure performance and present personalised content. You can manage cookie settings via the cookie banner, your browser or device settings. Third-party cookies may be used for analytics and advertising - see your browser settings to opt out.
Information sharing and third parties
We may share necessary data with payment processors, identity verification providers, analytics services, customer support providers and other suppliers who help deliver our services. We also disclose information where required by law or to protect our rights. Any third party acting on our behalf is subject to contractual data protection obligations.
User rights
You have rights to access, correct, restrict or delete personal data, and to object to or withdraw consent where processing is based on consent. You may request data portability where applicable. To exercise your rights, contact us using the details below. We will respond in line with applicable UK data protection requirements.
Access, correction and deletion of data
You can update much of your account information in your profile. For requests to access, correct or delete records that cannot be changed in your account, contact [email protected]. We will verify identity before fulfilling requests to protect your account.
Policy updates
We may update this policy from time to time. Any material changes will be posted on the site and, where required, notified to you. If you have questions about this policy or our handling of personal data, contact [email protected] or raise a concern with the relevant supervisory authority in the UK.
Where practical we refer to our site and services as Crown Play in communications and site copy; both names refer to the same operator described here.