Crownplay Casino Responsible Gambling

At Crownplay we take responsible gambling seriously. We aim to make sure play stays enjoyable by putting player safety and controlled play at the centre of our service. This page explains the tools we provide, the signs of problem gambling to watch for, and where to find further help if you need it.

Player protection principles

We believe in clear, practical measures to protect players. We promote informed choices, offer easy-to-use account controls and expect all customers to play within their means. Our staff are trained to act on concerns and to signpost players to professional support when required.

Activity-control tools

Customers can manage their play directly from their account. Controls include deposit limits, loss limits, session time reminders and the option to take a short break. You can access these controls at any time and adjust them to suit your situation.

How to set controls

Limits are set in the Responsible Gambling or Account settings section. For additional help we offer live chat and support channels to walk you through the process.

Deposit limits

We offer daily, weekly and monthly deposit limits so you can control how much you place on your account. Typical ranges are from £10 up to a few thousand pounds depending on the limit type and verification status. Limits can be lowered immediately; increasing a limit may require a cooling-off period to avoid impulsive changes.

Loss limits

Loss limits allow you to cap how much you are prepared to lose over set periods. These limits are separate from deposit limits and can be useful if you want to restrict net losses rather than just deposits.

Time limits and account breaks

Session time reminders and automatic pop-ups help you keep track of time spent playing. You can also choose a short account break - typically 24 hours up to several weeks - to step away from play without closing your account.

Self-exclusion

If you need to stop playing for a longer period you can self-exclude from your account. Self-exclusion options range from several months to permanent exclusion. During the exclusion period account access is blocked and promotional contact is stopped. For UK players, we also recommend considering the GAMSTOP service for a national self-exclusion option.

Recognising problem behaviour

Common signs include chasing losses, hiding gambling activity, borrowing money to play, or neglecting work and family responsibilities. If you notice these signs in yourself or someone else, act early and use the tools available or contact support.

Tips for staying in control

Set a budget before you play, use deposit and loss limits, take regular breaks and avoid gambling when stressed or under the influence. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

For extra support contact qualified organisations such as GamCare, BeGambleAware, Gamblers Anonymous or the National Problem Gambling Clinic. If you need assistance with your account, our support team at Crown Play can explain tools and next steps and point you to specialist services.